Returns & Exchanges

We want every Pure Threads piece to feel like it was made for you. If something isn't quite right, we're here to help make it right.

Our return window

You have 30 days from your delivery date to return eligible items for a refund or exchange. We recommend trying things on as soon as they arrive so you have plenty of time to decide.

What we can accept

To be eligible for a return, items must be:

• Unworn, unwashed, and in their original condition
• With all original tags still attached
• Free of makeup, deodorant, perfume, or any signs of wear
• Returned in their original packaging where possible

Final sale items

For hygiene and quality reasons, the following are final sale and cannot be returned or exchanged:

• Swimwear and intimates
• Jewelry and pierced earrings
• Sale items marked "final sale"
• Gift cards

How to start a return

Send us a note at [returns@purethreadsboutique.com] with your order number and the item(s) you'd like to return, and we'll email you a return authorization along with instructions. Please wait for confirmation before sending anything back so we can make sure your return is processed smoothly.

Refunds

Once your return arrives at our boutique, we'll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank, the credit may take a few additional days to appear on your statement.

Exchanges

Want a different size or color? Just let us know when you reach out, and we'll do our best to set the new piece aside while your return is on its way back to us.

Shipping costs

Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong piece. In those cases, we'll cover return shipping and make it right as quickly as we can.

Damaged or incorrect items

If your order arrives damaged, defective, or different from what you ordered, please email us within 7 days of delivery with your order number and a photo of the issue. We'll take care of it.

Still have questions?

We're happy to help. Reach us at [hello@purethreadsboutique.com] or [phone number] during business hours, and a real person will get back to you.